Go to content Go to menu Go to search Accessibility menu

Delivery Information

HOW WILL MY PARCEL BE DELIVERED?
Your order will be delivered by Israel Post to your local post office within 2-3 working days. Please allow extra days for delivery during Israeli holidays, national holidays and weekends.
When your order has arrived at your local Post Office, they will send you a notification to let you know your parcel is ready to collect.Please be aware that if you place multiple orders close 
to each other, they may be packed together to ensure you receive the goods as quickly as possible. 
 
 
WILL I BE CHARGED CUSTOMS FEES? 
Depending on your specific country, you may be charged the VAT % for the value of the invoice once your parcel arrives into your country. 
As stated in our ‘Terms and Conditions’, these fees must be paid by the customer and won’t be covered by Plazmalab.
 
 
RULES AND REGULATIONS FOR V.A.T IN EU AND USA
You should not pay additional taxes inside the European Union and U.S except V.A.T. This amount varies from country to country.
Israel, EU and U.S have specific trade agreements allowing the sale of specific goods without additional duties.
Plazmalab.com does not charge any additional taxes on our sales.The only duty you will have to pay is the local V.A.T.(value added tax) this may change depending on your country.
This is standard for any product being sold inside the European Union. If you experience any difficulties or extra charges above the V.A.T. tax please complain to your local post office.
It has been our experience in the past that the post office will try and get more money than is expected. Please do not put up with this
 
Example:
If you purchase 100.00 Euros in t-shirts and this includes shipping and handling and the package is sent to Germany which has 19% V.A.T. you should pay 19.00 Euros ONLY.
Press this LINK for an example document of our invoice with the stamp of “Certificate of Origin”. This stamp allows for the products to be sold tax free.
 
 
HOW CAN I TRACK MY ORDER?
Once your order is on its way, you’ll receive a tracking number via email To track your parcel, simply click on the link in the email and you’ll be directed to this international 
tracking system website: https://www.17track.net/en.                                                                                                                                                                                                                                                                                                                      
If you can’t locate the tracking email, please make sure you’ve checked your spam or junk folder, you can also always send an email to info@plazmalab.com we will be happy to help.  
 
 
WHAT SHOULD I DO IF I HAVEN'T RECEIVED MY ORDER?
Simply check the online tracking for your parcel by clicking on the link in your email from us for more info about its whereabouts. 
If there isn’t helpful information there, please contact us as soon as possible so we can help you solve the mystery.