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Delivery and Returns


DELIVERY

Your order will be shipped within 3 working days after receiving your order.
In the case of remote areas, additional days will be required.
Please note that the products are shipped from Israel and although it takes 5-7 working days for the product to arrive in your country.

it takes a few more days to forward the order to your nearest post office. We also emphasize that local customs duties and charges will apply to you.
Shipping costs change due to the size and weight of the package. you can check the estimated delivery price after choosing items in your cart.

we use our international postal service that will dispatch at your local post office, we also offer EMS postal service (with additional payment) that offers faster service.

The invoice which will be delivered with your parcel has a “Certificate of Origin” stamp that is of shipping specification.
This declares that the goods being shipped are sent from a European partner and are tax free.
The only duty you will have to pay is the local V.A.T.(value added tax) this may change depending on your country.
This is standard for any product being sold inside the European Union.
If you experience any difficulties or extra charges above the V.A.T. tax please complain to your local post office.
It has been our experience in the past that the post office will try and get more money than is expected. Please do not put up with this


Products lost or damaged
If your order has not arrived within 14 days, please contact customer service so that we can assist you.

 

RETURNS

The wrong size, not the color you ordered - whatever it is, we will be happy to help you find the right product for you!
The product can be returned unused and in its original packaging up to 28 days after receipt of the order. 
We will be happy to replace you with a size or model in a product with the same monetary value

 

To arrange return or exchange
Simply send an e-mail to our customer service, they will help you with and be happy to answer all your questions.

 

Refund
When products are returned by post, the refund will be made within 30 days. The refund will be made in the same payment method as the transaction

 

Returning defective products
We are committed to producing the highest quality items from the best and safest products. 
However, if the production elf managed to evade the eyes of our guards, please contact customer service before returning a defective product. 
The customer service team will take care of you and handle the return process.
 
If Plazmalab items were not purchased on the official website of PLAZMALAB
they will can not be returned and / or replaced.

Goods purchased from one of our authorized distributors may only be returned to the same distributor.
In order to replace and / or replace a Plazmalab product purchased from the store.